General conditions
TERMS AND CONDITIONS OF ACCOMMODATION
for contracts concluded as of 01 January 2025
Dear Guest,
we are pleased about your interest in booking accommodation offered by CRV s.r.l., Via Vantone 45, 25074 Idro (BS), Italy – hereinafter referred to as the “Accommodation Provider”.
In the event of the conclusion of an accommodation contract, the Accommodation Provider – hereinafter “CRV” – will use all its experience and expertise to make your stay as pleasant as possible.
These Terms and Conditions of Accommodation govern your rights and obligations as a guest as well as the obligations of the Accommodation Provider and form an integral part of the accommodation contract. Please read them carefully before making your booking.
1. Role of CRV; Scope of Application
1.1 CRV is the operator of the respective websites and the publisher of catalogues, brochures or other printed materials, insofar as expressly indicated.
1.2 CRV provides accommodation services only, insofar as other services (e.g. catering, activities) do not constitute a substantial part of the total value or are not offered as a main feature.
1.3 These terms apply to all accommodation contracts based on information provided by CRV.
2. Conclusion of Contract
2.1 General
- The basis of the offer is the description of the accommodation and any supplementary information provided.
- There is no right of withdrawal for distance contracts; only statutory provisions regarding non-utilisation of services apply.
- In the case of bookings made by companies, authorities, associations or groups, the contracting party is solely the commissioning entity.
- Customers booking for third parties are liable for such guests only if this has been expressly agreed.
2.2 Verbal, Telephone, Written or Online Bookings
- By making a booking, the guest authorises CRV to submit a binding offer to the Accommodation Provider.
- The contract is concluded upon receipt of the booking confirmation by the guest.
- For online bookings, the contract is concluded only upon acceptance by the Accommodation Provider.
- The button “book with obligation to pay” constitutes a binding offer but does not automatically entitle the guest to the conclusion of a contract.
3. Data Protection (GDPR)
By making a booking, the guest consents to the processing of their personal data in accordance with the privacy policy of the Accommodation Provider. The data will be used exclusively for the purpose of booking processing, billing and the management of the stay.
4. Prices and Payment Methods
- The prices stated in the booking information are final prices and include all applicable taxes, unless otherwise stated. Local tourist taxes or consumption-based services may be charged separately.
- Payment shall be made exclusively using the payment methods offered during the online booking process. These methods may change; therefore, no specific payment methods are guaranteed.
5. Services
The services owed by the Accommodation Provider result exclusively from:
- the booking confirmation,
- the description of the accommodation and services in the booking information,
- any individual agreements expressly made.
6. Deposit, Final Payment, Due Dates
6.1 The due dates for the deposit and final payment are determined by the agreement between the guest and the Accommodation Provider.
6.2 For accommodation bookings:
- A deposit of 30% of the total booked services is due upon receipt of the booking confirmation.
- The remaining 70% is due no later than 28 days prior to the start of the stay.
6.3 For camping stays:
- A deposit of 30% of the total booked services (minimum €50) is due upon receipt of the booking confirmation.
- The remaining balance is due upon arrival.
6.4 In certain cases or for special offers and packages, different payment terms may apply. These will be expressly stated in the respective offer or booking confirmation and shall then form a binding part of the accommodation contract (e.g. “non-refundable booking”).
6.5 If the deposit is not paid within the specified period, CRV is entitled to withdraw from the contract and to claim cancellation charges.
7. Arrival and Departure
7.1 Arrival and departure times are specified in the booking confirmation and in the information provided prior to arrival.
7.2 Late arrival must be communicated in due time; otherwise, the accommodation may be allocated to another guest.
7.3 In the event of late departure, the price for an additional night may be charged.
8. Cancellation, No-Show, Cancellation Conditions
8.1 In the event of cancellation or no-show, the right of the Accommodation Provider to payment of the agreed accommodation price remains in force, unless a free cancellation right has been granted.
8.2 Cancellation fees for accommodation bookings:
- up to 57 days before arrival: 15% (minimum €50)
- 56–43 days before arrival: 30%
- 42–29 days before arrival: 60%
- 28 days to the day before arrival: 80%
- day of arrival / no-show: 90%
8.3 Cancellation fees for camping stays:
For camping bookings with a deposit, the remaining balance is due upon arrival.
The following cancellation conditions apply:
-
Up to 42 days before arrival: no cancellation fee applies.
-
From 41 days before arrival up to the day of arrival: 30% of the total price (minimum €50). This means that the deposit will be forfeited.
-
From the day of arrival and in case of early departure, 100% of the booked services for the pitch and the persons are due.
For bookings of camping stays with the non-refundable option, 100% of the total amount must be paid in advance. This amount will not be refunded in the event of cancellation or no-show.
For bookings of camping stays under special offers or packages, different cancellation conditions may apply. These conditions will be expressly communicated to the guest in the respective offer or in the booking confirmation and shall then form a binding part of the accommodation contract.
8.4 The conclusion of travel cancellation insurance is strongly recommended.
9. Guest Obligations; Pets
9.1 Any house rules or campsite regulations must be observed.
9.2 Any defects or deficiencies must be reported immediately.
9.3 Pets are permitted only by express agreement or prior registration; the guest is liable for any damage caused by pets.
10. Liability
10.1 Liability of the Accommodation Provider is excluded unless damage is caused by intent or gross negligence.
10.2 No liability is assumed for third-party services that are merely arranged.
10.3 Liability for items brought onto the premises remains unaffected.
10.4 No liability is assumed for force majeure, natural events or official measures.
11. Alternative Dispute Resolution, Applicable Law, Jurisdiction
11.1 CRV does not currently participate in consumer dispute resolution procedures.
11.2 Reference to the EU online dispute resolution platform:
https://ec.europa.eu/consumers/odr
11.3 Italian law shall apply exclusively.
11.4 The place of jurisdiction for claims by guests is the registered office of the Accommodation Provider.
Accommodation Provider
CRV s.r.l.
Via Vantone 45
25074 Idro (BS)
Italy
Tel. +39 / 0365 / 83125
VAT ID & Tax Code: IT02514810981
SDI Code: M5UXCR1
Managing Director: Oliver Frank
Chamber of Commerce: Brescia REA BS-456175